Opportunity Revival, Lda., owner of the Parque 5 brand, is committed to protecting the personal data of its customers and visitors, in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable legislation. This Policy describes how we collect, use, store and protect your personal data, as well as your rights as a data subject.
Article 1
Data Controller
Company name
Opportunity Revival, Lda.
VAT number
515 967 300
Registered office
Quinta das Pretas, 2685-375 Prior Velho
Premises
Rua Fernando Namora, Lote 1, Figo Maduro, 2685-397 Prior Velho
Phone
+351 215 954 758
Email
apoioaocliente@parque5.pt
Article 2
Personal Data Collected
2.1 Data Provided Directly by the User
In the context of using our services and website, we collect the following personal data:
Full name
Phone number
Email address
Vehicle licence plate
VAT number, address and company name (when invoicing is requested)
Flight information (flight number, arrival date and time)
2.2 Automatically Collected Data
When you visit our website, we automatically collect technical and browsing data, including:
IP address
Browser type and operating system
Pages visited and time spent
Traffic source (search engine, advertisement, direct referral)
Interactions with forms and buttons
This data is collected through tools such as Google Analytics 4, Google Ads and Meta Pixel (Facebook/Instagram), managed via Google Tag Manager. Its collection is subject to your consent, provided through the cookie banner.
2.3 Video Surveillance Data
The physical premises of Parque 5 are equipped with a video surveillance system. The captured images are personal data processed exclusively for the purpose of security of persons and property, retained for a maximum period of 30 days, in accordance with applicable legislation.
Article 3
Purposes and Legal Bases for Processing
Art. 6(1)(b) GDPR
3.1 Performance of the Service Contract
Management of the booking, provision of parking and transfer services, invoice issuance and operational communications. Data: name, contact, licence plate, flight information, billing data.
Art. 6(1)(c) GDPR
3.2 Compliance with Legal Obligations
Compliance with tax, accounting and reporting obligations to the competent authorities. Data: billing data, transaction records.
Art. 6(1)(f) GDPR
3.3 Legitimate Interest — Security
Security of the premises, vehicles and persons. Data: video surveillance footage, access records.
Art. 6(1)(a) GDPR — Consent
3.4 Marketing Communications
Sending of promotional communications, news and offers. Consent may be withdrawn at any time. Data: email, phone.
Art. 6(1)(a) GDPR — Consent
3.5 Web Traffic Analysis and Digital Advertising
Analysis of visitor behaviour (Google Analytics 4), conversion measurement (Google Ads), and display of personalised advertisements (remarketing via Meta Pixel and Google Ads). Only upon consent in the cookie banner. Data: browsing, IP, device identifiers.
Article 4
Cookies and Tracking Technologies
The Parque 5 website uses cookies and similar technologies — small text files stored on your device that allow your browser to be recognised and certain information to be collected.
4.1 Types of Cookies Used
Essential
Analytics
Advertising
Essential cookies — necessary for the basic functioning of the website. Do not require consent.
Analytics cookies — Google Analytics 4, via Google Tag Manager. Allow understanding of how visitors use the site. Require consent.
Advertising cookies — Google Ads and Meta Pixel (Facebook/Instagram). Used to measure conversions and display personalised advertisements (remarketing). Require consent.
4.2 Consent Management
When you access the website for the first time, a cookie banner will be displayed allowing you to accept or refuse each category. You may change your preferences at any time through the cookie settings available in the website footer. Refusing non-essential cookies does not affect your ability to use the website or make bookings.
4.3 Third-Party Cookies
Parque 5 uses third-party services that may install their own cookies:
Google — policies.google.com/privacy
Meta (Facebook/Instagram) — www.facebook.com/privacy/policy
Article 5
Sharing Data with Third Parties
Parque 5 does not sell or transfer your personal data to third parties for their own commercial purposes. Your data may be shared in the following situations:
Technology service providers — Google LLC (Google Analytics, Google Ads, Google Tag Manager) and Meta Platforms Ireland Ltd. (Meta Pixel), within the purposes described in section 3.5, subject to your consent. These providers act as processors subject to contractual data protection obligations.
Competent authorities — when legally required, in particular for compliance with tax obligations or by court order.
Insurers and financial entities — exclusively for the purpose of managing claims or collections, as provided in the General Terms and Conditions.
International transfers: Google and Meta transfer data to the United States under standard contractual clauses approved by the European Commission. For more information, please consult the privacy policies of the respective providers.
Article 6
Retention Periods
Personal data is retained for the period strictly necessary for the purposes for which it was collected:
Booking and billing data — 10 years, in accordance with tax and accounting obligations (Corporate Income Tax Code and tax legislation).
Marketing data (email, phone) — until consent is withdrawn or, in the absence of interaction, for a maximum period of 3 years.
Video surveillance footage — 30 days, unless required for reporting to the authorities.
Browsing data and cookies — in accordance with the retention periods defined by each cookie, available in the Cookie Policy.
Article 7
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
✓ Access — Obtain confirmation as to whether your data is being processed and access it.
✓ Rectification — Correct inaccurate or incomplete data.
✓ Erasure — Request the deletion of data, in the cases provided for in the GDPR.
✓ Restriction — Restrict processing in certain circumstances.
✓ Objection — Object to processing based on legitimate interest or for direct marketing purposes.
✓ Portability — Receive your data in a structured, machine-readable format.
✓ Withdrawal of consent — At any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at apoioaocliente@parque5.pt. We will respond within a maximum of 30 days.
You also have the right to lodge a complaint with the national supervisory authority:
Supervisory authority
CNPD
Comissão Nacional de Proteção de Dados
Website
www.cnpd.pt
Rua de São Bento, 148-3.º, 1200-821 Lisboa
Article 8
Data Security
Parque 5 adopts appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure, including access controls, encryption of data in transit and staff training.
In the event of a personal data breach that constitutes a risk to data subjects, Parque 5 will notify the CNPD within 72 hours and inform the affected data subjects, in accordance with Articles 33 and 34 of the GDPR.
Article 9
Minors
The Parque 5 website and services are not intended for persons under 16 years of age. We do not intentionally collect personal data from minors. If you become aware that a minor has provided us with personal data without parental consent, please contact us so that we may proceed with its deletion.
Article 10
Changes to the Privacy Policy
Parque 5 reserves the right to update this Privacy Policy, in particular to reflect legislative changes or new website features. The most recent version will always be available at www.parque5.pt.
In the event of significant changes, we will notify users at least 15 days in advance via the website or by email.
Article 11
Contact and Complaints
For any questions related to the processing of your personal data:
Email
apoioaocliente@parque5.pt
Phone
+351 215 954 758
Address
Rua Fernando Namora, Lote 1, Figo Maduro, 2685-397 Prior Velho
Parque 5 reserves the right to amend these Terms and Conditions and the Privacy Policy, and it is the User’s responsibility to verify and comply with them during each use.