GENERAL OPERATING TERMS AND CONDITIONS OF PARQUE 5
Article 1
Service Provider Identification
This document sets out the terms and conditions for the use of services provided under the Parque 5 brand, a private car park located in the Prior Velho area, near Humberto Delgado Airport, in Lisbon.
Company name
Opportunity Revival, Lda.
VAT number
515 967 300
Registered address
Quinta das Pretas, 2685-375 Prior Velho
Premises
Rua Fernando Namora, Lote 1, 2685-397 Prior Velho
Phone
+351 215 954 758
Email
apoioaocliente@parque5.pt
Article 2
Scope and Acceptance
These Terms and Conditions apply to all customers who use the services of Parque 5, whether through the website, by telephone, in person or through partner platforms.
The use of Parque 5 services implies full and unconditional acceptance of these Terms and Conditions. If you do not agree with any of the provisions set out herein, you should refrain from using our services.
Article 3
Available Services
Parque 5 offers the following services, subject to availability:
- Covered, canopy-sheltered and open-air parking
- Free 24-hour transfer service between the car park and the airport
- Vehicle washing
- Electric vehicle charging
The availability of each parking modality and complementary services may vary. Parque 5 reserves the right to adapt its service offering according to operational conditions, without this constituting a breach of contract.
Article 4
Reservations
4.1 Nature of the Reservation
The reservation made by the customer constitutes an estimated arrival time and not a guaranteed allocation of a specific space. Parque 5 undertakes to guarantee parking availability for the reserved period, in the indicated modalities, provided that arrival occurs within a reasonable timeframe of the indicated schedule.
4.2 Required Information
To make a reservation, the customer must provide, at a minimum, the following details:
- Expected entry date and time
- Expected exit date and time
- Vehicle registration plate
- Contact details (name and phone number)
4.3 Confirmation
The reservation is considered confirmed upon receipt of confirmation from Parque 5, by email, SMS or other agreed means. It is the customer’s responsibility to verify the accuracy of the confirmed details and to report any discrepancy as soon as possible.
4.4 Reservation Changes
Changes to reservation dates or times are accepted at no cost, subject to prior contact with Parque 5 and availability at the time of the request.
4.5 Cancellation
A reservation may be cancelled without penalty, provided notice is given at least 24 hours before the scheduled entry time. Parque 5 appreciates timely communication in order to optimise availability management.
Article 5
Payment Conditions
Payment for parking services is made at the time of vehicle exit, upon return from the trip. The amount payable is calculated based on the actual number of days of parking, counted from entry to exit of the vehicle.
5.1 Period Excess
Each parking period corresponds to 24 hours. The last day benefits from a 2-hour tolerance to accommodate possible flight or transport delays. Should the vehicle remain in the car park for a period exceeding that originally reserved, the excess will be charged at the prevailing daily rate, without need for additional confirmation.
5.2 Payment Methods
Parque 5 accepts the payment methods available on site, which may include cash, debit card and credit card. Updated information on accepted payment methods is available at www.parque5.pt or by direct contact.
5.3 Invoicing
The customer may request an invoice with tax details at the time of payment. Parque 5 does not issue retrospective invoices after vehicle exit, except in cases expressly provided for by applicable legislation.
Article 6
Liability for Damage and Theft
6.1 Scope of Liability
Parque 5 adopts all reasonable security measures to protect vehicles parked on its premises. However, the liability of Parque 5 is limited to damage directly caused by proven actions or negligence of its employees or at its facilities.
6.2 Exclusions of Liability
Parque 5 accepts no liability for:
- Damage caused by adverse weather conditions (hail, wind, rain, among others)
- Theft or damage to items left inside the vehicle
- Any electrical, mechanical or wear damage resulting from continuous use of the vehicle
- Breakage of windscreens or other damaged glass
- Damaged or punctured tyres
- Damage caused by unidentified third parties, with no causal link to Parque 5’s actions
- Damage to vehicles with pre-existing structural or mechanical defects not declared at the time of handover
6.3 Reporting Incidents
Any damage, anomaly or incident must be reported to the duty manager immediately upon vehicle collection, before leaving the premises. Parque 5 cannot be held liable for incidents reported after the customer has departed.
The complaint must be formalised in writing, by sending an email to apoioaocliente@parque5.pt, describing the incident in detail and accompanied by photographic evidence. Parque 5 undertakes to respond within 10 working days.
6.4 Unavailability of Space
In the exceptional and involuntary situation of unavailability of a space for a customer with a confirmed reservation, Parque 5 undertakes to arrange an alternative parking solution in the vicinity. Parque 5 will cover any cost difference, where applicable, and no other compensation shall be due.
Note: This situation is considered exceptional and Parque 5 takes all operational measures to prevent it from occurring.
6.5 Transfer and Liability for Missed Flights
The transfer service between the car park and the airport is free of charge and operates 24 hours a day. However, Parque 5 is not liable for any missed flight resulting from a delay in the transfer service caused by traffic conditions, adverse weather conditions, congestion at terminal access routes or other circumstances beyond Parque 5’s control.
Customers are advised to arrive at Parque 5 at least 30 minutes before the check-in opening time for their flight, plus transfer time. Airlines generally recommend 2 hours in advance for international flights and 1 hour for domestic flights.
Article 7
Customer Obligations
The customer undertakes to:
- Provide truthful and up-to-date information at the time of reservation
- Present the vehicle in roadworthy condition and without dangerous or unlawful loads
- Comply with internal traffic and signage rules of the car park
- Communicate any significant changes to the reservation in a timely manner
- Pay the amount for services rendered upon exit
- Ensure that the vehicle handed over has valid and up-to-date documentation, namely mandatory insurance and periodic inspection
Any fines, penalties or liabilities that Parque 5 is required to bear due to irregularities found in the vehicle, its documentation or ownership shall be the exclusive responsibility of the customer.
7.1 Right of Retention
In the event of non-payment by the customer of the amount due for services rendered, Parque 5 reserves the right of retention over the vehicle, pursuant to Article 755, paragraph 1, subparagraph e) of the Civil Code. The vehicle will only be released upon full settlement of the outstanding amount, including any additional days of parking accrued in the meantime and the applicable statutory default interest.
7.2 Complaints Book
Parque 5 makes a complaints book available at its premises, in accordance with applicable legislation. Complaints may also be submitted through the European Online Dispute Resolution Platform.
Article 8
Personal Data Protection (GDPR)
8.1 Data Controller
Parque 5 is the data controller for the personal data collected in the context of the provision of its services, pursuant to Regulation (EU) 2016/679 (GDPR) and other applicable legislation.
8.2 Data Collected and Purpose
The personal data collected (name, phone contact, email address, vehicle registration plate) are used exclusively for:
- Management and confirmation of reservations
- Provision and invoicing of contracted services
- Operational communication with the customer (confirmations, alerts, changes)
- Compliance with legal and tax obligations
8.3 Legal Basis
Data processing is carried out on the basis of the execution of the service contract concluded with the customer and compliance with legal obligations. The sending of marketing communications, where applicable, is only carried out with the customer’s express consent.
8.4 Data Retention
Personal data is retained for the period strictly necessary for the provision of services and compliance with applicable legal obligations, in particular those of a tax and accounting nature.
8.5 Rights of the Data Subject
The customer has the right, at any time, to access, rectify, erase, restrict or object to the processing of their personal data, as well as the right to data portability, by contacting apoioaocliente@parque5.pt.
8.6 Video Surveillance
The Parque 5 premises are equipped with a video surveillance system, duly authorised and signposted, with the exclusive purpose of ensuring the security of persons and property. Images are retained for the applicable legal period and are not shared with third parties, except as required by law or judicial order.
Article 9
Applicable Law and Dispute Resolution
These Terms and Conditions are governed by Portuguese law. In the event of a dispute, the customer may resort to consumer alternative dispute resolution entities, pursuant to Law no. 144/2015, of 8 September.
The Lisbon Consumer Conflict Arbitration Centre is the competent entity for contracts concluded in the Municipality of Lisbon. Further information available at www.centroarbitragemlisboa.pt.
Alternatively, the parties may agree to submit the dispute to voluntary arbitration, pursuant to the Voluntary Arbitration Law (Law no. 63/2011, of 14 December). Without prejudice to alternative means, any dispute shall ultimately be submitted to the jurisdiction of the competent Portuguese courts.
Article 10
Amendments to the Terms and Conditions
Parque 5 reserves the right to amend these Terms and Conditions at any time, without prior notice, with changes taking effect from the date of publication on the website www.parque5.pt. The version applicable to each reservation is that in force at the date of reservation confirmation.
Contacts
For any questions relating to these Terms and Conditions, reservations or services:
Phone
+351 215 954 758
Customer support
apoioaocliente@parque5.pt
Reservations
reservas@parque5.pt
Website
www.parque5.pt
Address
Rua Fernando Namora, Lote 1, Figo Maduro, 2685-397 Prior Velho